Return & Refund Policy – Divya’s Scrumptious

Return & Refund Policy

Last updated: 6 October 2026

Everything we make is fresh and prepared for you. If something is wrong with your order, we will make it right. Please read this policy before placing an order.

1. No returns on food

Because our products are perishable food items and cannot be resold, we do not accept returns or exchanges of food once delivered.

2. When we replace or refund

We will replace or refund your order if, on arrival, it is:

damaged, leaking or crushed in transit;
the wrong item;
missing items from your order; or
spoiled, stale or defective.

3. How to make a claim

your name and order number;
clear photos of the item, its label, the outer packaging and the shipping label; and
an unboxing video, if possible (strongly recommended for damaged or missing items).

We reply within 2 business days.

4. What we will do

After checking your claim, we will either re-make and re-ship the item free of charge, or refund the full or partial amount to your original payment method. If a replacement cannot be made in reasonable time, for example during peak festive periods, we will refund you.

5. Refund timeline

Approved refunds are processed within 5-7 business days to the original payment method. Your bank or payment provider may take additional time to show the credit.

6. What is not covered

Change of mind, or personal taste and sweetness preference. Our products are handmade and taste is subjective.
Wrong or incomplete address provided by the customer, or failed delivery caused by the customer.
Claims made after 48 hours of delivery, or without the required photos.
Spoilage caused by incorrect storage after delivery.
Minor natural variations in colour, shape, size or weight of handmade products.
Items that have been partly or fully consumed, unless a spoilage claim is made with evidence.
Delays caused by couriers where the order was eventually delivered in good condition.

7. Cancellations

You can cancel an order if you contact us within 2 hours of placing it and before preparation has started. Once preparation begins or the order is dispatched, it cannot be cancelled. Custom, personalised and bulk or corporate orders cannot be cancelled once confirmed and the advance is paid, unless we agree otherwise in writing. Approved cancellation refunds follow the timeline in section 5.

8. Failed or duplicate payments

If money was deducted but your order was not placed, or you were charged twice, the amount is usually reversed automatically by the payment gateway within 5-7 business days. If it is not, contact us with your transaction ID and we will help.

9. Orders cancelled by us

We may cancel an order for reasons such as an item being out of stock, a pricing error, an undeliverable pin code or suspected fraud. In that case you will receive a full refund.

10. Contact us

Business: Divya’s Scrumptious, a proprietorship of Divya Kapoor
Address: TW-7, Flat 701, The Close North, Nirvana Country, Sector 50, Sikanderpur Ghosi (68), Gurugram, Haryana – 122018
Email: [email protected]
Phone / WhatsApp: +91 86697 65376
Hours: Monday to Saturday, 9:00 AM to 8:00 PM