Privacy Policy

Last updated: 6 October 2026

Divya’s Scrumptious (“we”, “us”) respects your privacy. This policy explains what personal information we collect through this website, how we use it, and your choices. We handle personal data in line with applicable Indian law, including the Information Technology Act, 2000 and its rules, and the Digital Personal Data Protection Act, 2023, as and when applicable.

1. Who we are

Divya’s Scrumptious, a proprietorship of Divya Kapoor.

2. Information we collect

  • Details you give us: name, email address, phone number, billing and delivery address, and any message you send through our contact, bulk order or newsletter forms.
  • Order information: items ordered, order value and payment status. Payments are processed by our payment gateway, Razorpay. We do not see or store your full card, UPI PIN or net banking details.
  • Technical information: IP address, browser, device type and pages visited, collected through cookies and analytics tools.

3. How we use your information

  • To accept, prepare, deliver and support your orders.
  • To process payments, refunds and invoices.
  • To reply to your enquiries and bulk or corporate gifting requests.
  • To send offers and updates by email or WhatsApp, only if you have agreed. You can opt out at any time.
  • To understand how the website is used and improve it.
  • To prevent fraud and meet legal and tax requirements.

4. Basis for using your data

We use your data with your consent, to fulfil your order, to meet legal obligations, and for our legitimate business purposes. By using the website and placing an order, you consent to the use described in this policy.

5. Who we share it with

We do not sell your personal data. We share only what is needed with:

  • courier and delivery partners, to deliver your order;
  • our payment gateway, to process payments;
  • website, hosting, email and analytics providers (for example Google Site Kit and Google Analytics) who help us run the website; and
  • government or legal authorities, where required by law.

These providers may only use your data to provide their service to us.

6. Cookies

We use cookies to keep your cart working, remember your session and understand website traffic. You can block or delete cookies in your browser settings, but some parts of the website may not work properly without them.

7. How long we keep your data

We keep your data only as long as needed for the purposes above, and as long as tax, accounting and other laws require us to keep order and invoice records.

8. Keeping your data safe

We use reasonable security measures to protect your data, including secure (HTTPS) connections. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

9. Your rights

You may ask us to:

  • tell you what personal data we hold about you;
  • correct or update it;
  • delete it, where we are not required to keep it by law;
  • withdraw your consent, including for marketing messages.

To make a request, write to our Grievance Officer below. We will respond within a reasonable time, and in any case as the law requires.

10. Children

Our website is not meant for children under 18. We do not knowingly collect their personal data. If you believe a child has given us data, please contact us and we will delete it.

11. Links to other websites

Our website may link to other sites, such as Instagram and Facebook. We are not responsible for their privacy practices.

12. Changes to this policy

We may update this policy from time to time. The latest version is always on this page, with the date it was last updated.

13. Grievance Officer and contact

  • Name: Divya Kapoor (Proprietor)
  • Email: [email protected]
  • Phone: +91 86697 65376
  • Address: TW-7, Flat 701, The Close North, Nirvana Country, Sector 50, Sikanderpur Ghosi (68), Gurugram, Haryana – 122018

We acknowledge complaints within 48 hours and aim to resolve them within one month.